IGNOU Grievance 2025: Indira Gandhi National Open University (IGNOU) is one of the largest distance learning universities in the world. While IGNOU strives to provide seamless academic services, students may face various issues related to admission, assignment evaluation, exam results, study materials, and more. To address such concerns, IGNOU has a Grievance Redressal System that allows students to file complaints and track their resolution status.
In this article, we will cover everything you need to know about IGNOU Grievance 2025, including how to file a complaint, track its status, and resolve common issues. Additionally, you can directly apply for grievance redressal using the link below.
📌 Apply for IGNOU Grievance Redressal here:
Submit Your Grievance
What is IGNOU Grievance Redressal System?
The IGNOU Grievance Redressal System (IGRS) is an online platform where students can submit their complaints related to academic and administrative issues. IGNOU ensures a systematic approach to resolving complaints by categorizing them based on urgency and department.
Common Issues Faced by IGNOU Students
Students can file grievances related to the following concerns:
- Admission Issues
- Non-receipt of admission confirmation
- Incorrect details in admission records
- Rejection of admission without clear reason
- Assignment & Study Material Issues
- Non-receipt of study materials
- Lost or delayed assignment submission records
- Incorrect assignment marks
- Examination & Result Issues
- Errors in exam hall ticket or timetable
- Delay in declaration of results
- Errors in grade card or mark sheet
- Fee Payment & Refund Issues
- Payment not reflecting in records
- Refund requests for withdrawn courses
- Excess fee deduction complaints
- Identity & Document Issues
- Non-receipt of ID card or enrollment details
- Errors in name, address, or other details
How to File an IGNOU Grievance Online?
Step-by-Step Guide to Submit a Complaint
- Visit the Grievance Redressal Portal
- Click here: IGNOU Grievance Portal
- Fill in Your Details
- Enter Enrollment Number
- Provide your Full Name
- Mention Programme Code (e.g., BA, MA, BCA, MBA, etc.)
- Select the category of grievance
- Describe Your Issue Clearly
- Mention your problem in detailed and precise words
- Attach supporting documents/screenshots (if required)
- Submit the Grievance
- Click on Submit and note down the Reference Number for tracking
- Check the Status of Your Grievance
- Log in to the grievance portal and enter your reference number to check updates
IGNOU Grievance Redressal Timeline
| Grievance Type | Expected Resolution Time |
|---|---|
| Admission Issues | 10-15 working days |
| Assignment & Study Material | 15-20 working days |
| Exam & Result Issues | 20-30 working days |
| Fee & Refund Issues | 15-25 working days |
| Identity & Document Issues | 10-15 working days |
Note: These are estimated timelines. Complex cases may take longer.
Alternative Ways to File an IGNOU Grievance
Apart from the online grievance portal, students can also raise complaints through:
1. Email Submission
Students can send grievances via email to their respective Regional Centre or IGNOU headquarters.
- IGNOU Student Support Email: [email protected]
- Exam Division Email: [email protected]
2. Contacting Regional Centres
Each IGNOU Regional Centre (RC) has a grievance cell. Students can visit their respective RC and submit their complaint in writing.
- Find Your Regional Centre: Click Here
3. IGNOU Helpline Numbers
IGNOU provides direct helpline numbers where students can speak to officials regarding their complaints.
- IGNOU Helpline Number: +91-29572513 / +91-29572514
- Timings: Monday–Friday (10 AM–5 PM)
Important Links and Resources
| Service | Link |
| IGNOU Grievance Redressal Portal | Apply Here |
| IGNOU Official Website | Visit Here |
| IGNOU Admission Status | Check Here |
| IGNOU Assignment Status | Track Here |
| IGNOU Exam Form Submission | Submit Here |
| IGNOU Regional Centre Contact List | Find Here |
FAQ about IGNOU Grievance 2025
How can I file a complaint with IGNOU?
You can file a complaint online through the IGNOU Grievance Portal or by visiting your Regional Centre.
How long does it take for IGNOU to resolve complaints?
The resolution time varies depending on the nature of the complaint. Generally, it takes between 10 to 30 working days.
Can I track my grievance status?
Yes, you can track the status of your grievance by entering your reference number on the grievance portal.
What should I do if my complaint is not resolved?
If your grievance remains unresolved, you can escalate the matter to IGNOU’s Regional Director or Headquarters.
Can I submit a grievance via email?
Yes, you can send an email to [email protected] for student-related issues or contact your respective Regional Centre.
Can I visit IGNOU headquarters for grievance redressal?
Yes, if your issue is not resolved through online methods, you may visit IGNOU headquarters in Maidan Garhi, New Delhi.
Is there a fee for filing an IGNOU grievance?
No, filing a grievance is completely free of cost.
Conclusion
The IGNOU Grievance Redressal System is designed to address student concerns efficiently. Whether you are facing issues related to admissions, exams, assignments, fees, or documents, you can raise a complaint through the IGNOU grievance portal and get your concerns resolved.
📌 For grievance submission, visit: IGNOU Grievance Portal.
If you have further questions, feel free to contact IGNOU Support or your Regional Centre for assistance!
